Terms of Service

By accessing or using Spriggan Assistant's AI receptionist services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you and Spriggan Assistant. Please read them carefully before using our Services.

Spriggan Assistant provides AI-powered receptionist services to retail businesses. Our Services include:

• Automated phone answering and call handling
• Store hours, location, and general information responses
• Real-time inventory and stock availability lookups
• Order status tracking and updates
• Appointment and service booking
• SMS/text message notifications and follow-ups
• PCI-compliant payment processing
• Return and exchange policy communication
• Customer loyalty and rewards lookups
• After-hours message capture
• Outbound notifications (sale alerts, pickup ready, back-in-stock)

Our Services are provided to retail businesses who, in turn, use them to communicate with their customers. As a customer, you may interact with our Services through your preferred retail store.

By providing your mobile phone number and opting in to receive text messages, you agree to the following SMS terms:

Spriggan Assistant operates in compliance with the Payment Card Industry Data Security Standard (PCI DSS) for all payment processing activities.

• All payment card data is tokenized and encrypted end-to-end
• Raw card numbers are never stored on our servers
• We maintain PCI DSS compliance through regular audits and assessments
• Payment processing is handled by PCI-certified payment processors

Retail businesses using our payment processing features remain responsible for their own PCI DSS compliance obligations. We provide the tools and infrastructure to facilitate compliant payment handling.

Our Services may record and transcribe phone calls for quality assurance, training, and service improvement purposes. By using our Services, you acknowledge and consent to the recording of calls.

All callers are notified at the beginning of each call that the conversation may be recorded. If you do not consent to recording, you may request to speak with a staff member directly.

When using our Services, you agree to:

• Provide accurate and complete information
• Update your information if it changes
• Use the Services only for lawful purposes
• Not attempt to interfere with or disrupt the Services
• Not impersonate another person or entity
• Comply with all applicable laws and regulations

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, and software, are the exclusive property of Spriggan Assistant and are protected by copyright, trademark, and other intellectual property laws.

No Professional Advice: Our Services are administrative in nature and do not constitute professional retail, legal, or financial advice.

"As Is" Service: Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Service Availability: We do not guarantee that our Services will be uninterrupted, timely, secure, or error-free.

Inventory Accuracy: While we strive to provide accurate inventory information, real-time availability may vary. We are not liable for discrepancies between reported and actual stock levels.

To the fullest extent permitted by law, Spriggan Assistant shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

• Your use or inability to use our Services
• Any unauthorized access to or alteration of your data
• Any interruption or cessation of our Services
• Any errors or omissions in our Services

You agree to indemnify, defend, and hold harmless Spriggan Assistant and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our Services or your violation of these Terms.

We may terminate or suspend your access to our Services at any time, without prior notice or liability, for any reason, including if you breach these Terms.

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date.

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our Services shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

If you have any questions about these Terms of Service, please contact us: